LiveChat
✓ VerifiedLiveChat is a live chat and customer support platform that helps businesses engage website visitors, boost sales, and automate service with AI-powered tools.
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LiveChat provides a feature-rich customer communication platform used by 35,000+ companies to handle support, sales, and engagement through real-time chat. It includes AI copilot assistance for agents, chatbot automation, detailed reporting, and 200+ integrations with tools like Shopify, WordPress, and Mailchimp. While polished and easy to deploy, its cost per seat can add up quickly for growing teams.
Best for: Small to mid-size e-commerce and SaaS businesses needing live chat with light automation and reporting
Key Features
- Real-time live chat widget
- AI Copilot for agent assistance
- Chatbot automation via ChatBot integration
- Canned responses and chat routing
- Chat transcripts and summaries
- Agent performance and sales reporting
- 200+ third-party integrations (Shopify, Mailchimp, WhatsApp, etc.)
- Staffing prediction and traffic analytics
- Multi-channel messaging support
Pros
- Quick setup with a clean, intuitive agent interface
- Strong reporting suite including sales tracking, agent stats, and chat ratings
- Wide integration ecosystem (200+ apps including major e-commerce platforms)
- AI Copilot provides real-time in-app guidance and tag/summary automation
Cons
- Chatbot functionality requires a separate ChatBot subscription — not natively built-in
- Per-seat pricing becomes expensive for larger support teams
- No free plan — only a 14-day trial, which limits evaluation time for smaller businesses
- AI features are relatively basic compared to dedicated AI support platforms like Intercom or Zendesk AI
- Advanced automation and routing rules can feel limited without upgrading to higher tiers
Pricing Details
| Pricing type | Paid |
| Starting at | $20/mo |
Plan Breakdown
Starter
$20/mo per seat
Team
$41/mo per seat
Business
$59/mo per seat
Enterprise
Custom
See Current Pricing →
Pricing may change — always verify on the official site.
- E-commerce stores using Shopify or BigCommerce wanting to convert visitors into buyers via chat
- Customer support teams looking to streamline multi-channel communication in one dashboard
- SaaS or service businesses automating repetitive inquiries with chatbots while keeping human agents for complex issues
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LiveChat Current |
Tally
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Reclaim AI
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Capacities
| |
|---|---|---|---|---|
| Rating | ★★★★☆ 4.1 | ★★★★½ 4.7 | ★★★★½ 4.3 | ★★★★☆ 4.1 |
| Trust Score | 80/100 | 85/100 | 80/100 | 74/100 |
| Pricing |
Starter
$20/mo per seat
Team
$41/mo per seat
Business
$59/mo per seat
Enterprise
Custom | Freemium Free |
Lite
$0/mo
Starter
$8/mo
Business
$12/mo
Enterprise
Custom |
Free
$0/mo
Pro
$9.99/mo
Believer
$19.99/mo |
| Data updated | 2 days ago | 10 days ago | 2 days ago | 2 days ago |
| Try → | Compare → | Compare → | Compare → |
About Trust Score
Trust Score = (Rating / 5 × 60) + (Popularity / 100 × 40). A score of 100 means the tool has a perfect rating and maximum market popularity. Scores are updated automatically by our AI agent.
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