LiveChat
✓ VerifiedLiveChat is a live chat and customer support platform that helps businesses engage website visitors, boost sales, and automate customer service with AI tools.
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⚡ At a glance
Best for: Small to mid-sized ecommerce and SaaS businesses needing live chat with sales and support automation
✓ Quick setup with a clean, intuitive interface that agents adopt easily
✗ Chatbot functionality requires a separate ChatBot.com subscription, adding cost complexity
An honest editorial snapshot from this tool's profile — not a paid placement.
LiveChat provides real-time chat software for customer support and sales teams, used by 35,000+ companies worldwide. It combines live chat, AI-powered chatbots, agent-assist Copilot features, and detailed reporting into one platform. It integrates with 200+ tools including Shopify, WordPress, WhatsApp, and Mailchimp to fit into existing workflows.
Best for: Small to mid-sized ecommerce and SaaS businesses needing live chat with sales and support automation
Key Features
- Real-time live chat widget for websites
- AI Copilot for agent assistance (text enhancement, tag suggestions, chat summaries)
- Chatbot integration via ChatBot platform
- 200+ integrations (Shopify, WhatsApp, Mailchimp, etc.)
- Advanced reporting (agent performance, sales tracker, chat satisfaction, staffing prediction)
- Proactive chat and pre-set message triggers
- Omnichannel messaging (web, Facebook, WhatsApp, etc.)
- Weekly AI-generated chat summaries
How to use LiveChat
- Sign up for a free 14-day trial (no credit card needed) and install the chat widget on your website.
- Customize the widget's look, greetings, and eye-catcher campaigns to match your brand.
- Set up agent groups, canned responses, and routing rules for your team.
- Turn on AI chatbots and automation to handle routine questions.
- Use archives and reports to track chats and keep improving your support.
Pros
- Quick setup with a clean, intuitive interface that agents adopt easily
- Strong ecommerce integrations (Shopify, BigCommerce) with sales-tracking capabilities
- Solid reporting suite — response times, satisfaction ratings, staffing prediction — accessible without data expertise
- AI Copilot features genuinely assist agents in real time rather than just automating away interactions
Cons
- Chatbot functionality requires a separate ChatBot.com subscription, adding cost complexity
- Pricing can become expensive for larger teams — per-seat pricing stacks up quickly
- No meaningful free plan; the 14-day trial requires a credit card on some flows
- Advanced AI features and full platform access require the Text platform bundle, not just LiveChat alone
- Competitors like Intercom or Zendesk offer deeper CRM and ticketing integration out of the box
Pricing Details
| Pricing type | Paid |
| Starting at | $20/mo |
LiveChat Pricing
LiveChat pricing — 4 plans: Starter ($25/mo per seat) · Team ($59/mo per seat) · Business ($89/mo per seat) · Enterprise (Custom pricing (request a call)). Compare monthly and yearly costs below.
🔎 Prices verified Jul 2026 · View live pricing →
⚠️ Prices are per agent/seat. Annual billing shown as base price; monthly billing costs more (e.g. Starter $25 vs $19). 14-day free trial, no credit card required. ChatBot add-on starts at $52/mo billed annually.
Starter
$25/mo per seat
$19/mo per seat billed annually
- ✓ Text Intelligence (AI reply suggestions)
- ✓ Track up to 100 visitors, 1 recurring campaign
- ✓ 60-day chat history, basic widget customization
- ✓ 24/7/365 support, 1 user
Team
$59/mo per seat
$49/mo per seat billed annually
- ✓ Everything in Starter, plus:
- ✓ Track up to 400 visitors, unlimited campaigns
- ✓ Unlimited chat history, full widget customization
- ✓ Basic reporting, unlimited users
Business
$89/mo per seat
$79/mo per seat billed annually
- ✓ Everything in Team, plus:
- ✓ Track up to 1000 visitors, work scheduler & staffing prediction
- ✓ Advanced/on-demand reporting, agent performance
- ✓ SMS and Apple Messages for Business
Enterprise
Custom pricing (request a call)
Custom pricing (request a call)
- ✓ Everything in Business, plus:
- ✓ Customizable visitor tracking limit, dedicated onboarding
- ✓ White label chat widget, software engineer support
- ✓ Single Sign-On (SSO), HIPAA compliance
- ✓ Alternative payment terms, professional services & SLAs
See Current Pricing →
Pricing may change — always verify on the official site.
- Ecommerce stores wanting to convert browsing visitors into buyers via proactive chat
- Customer support teams managing high chat volumes with AI assistance and routing
- SaaS companies offering real-time onboarding and troubleshooting via website chat
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Alternatives to LiveChat
See how LiveChat compares side-by-side with similar tools
LiveChat Current |
Calendly
|
Zapier
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tl;dv
| |
|---|---|---|---|---|
| Rating | ★★★★☆ 4.1 | ★★★★½ 4.5 | ★★★★½ 4.5 | ★★★★☆ 4.2 |
| Trust Score | 82/100 | 90/100 | 90/100 | 84/100 |
| Pricing |
Starter
$25/mo
Team
$59/mo
Business
$89/mo
Enterprise
Custom |
Free
$0/mo forever
Standard
$12
Teams
$20
Enterprise
Starts at $15k/yr |
Free
$0/mo
Professional
$29.99/mo
Team
$103.50/mo
Enterprise
Custom |
Free
$0
Pro
$29
Business
$39
Enterprise
Custom |
| Data updated | 1 month ago | Not yet | Not yet | 29 days ago |
| Try → | Compare → | Compare → | Compare → |
About Trust Score
Trust Score (0–100) is the average of five quality criteria — Value for money, Free plan, Ease of use, Features, and Transparency — scored on a strict scale. Popularity, brand size, and affiliate commissions never affect it. Tools marked "Editorial estimate" are not yet hands-on tested. How Trust Score works →
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