Intercom Fin
Fin is Intercom's AI customer service agent that autonomously resolves support queries across chat, voice, email, and social channels, averaging a 76% resolution rate across 12,000+ customers.
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Fin is Intercom's AI customer service agent that autonomously resolves support queries across chat, voice, email, and social channels, averaging a 76% resolution rate across 12,000+ customers.
Best for: Customer support and CX teams at mid-market to enterprise companies looking to automate a large share of inbound service, sales, and ecommerce queries
Key Features
- 76% average resolution rate (up to 85%+) powered by proprietary Apex 1.0 and Apex Flash models
- Omnichannel support: chat, voice, email, Slack, social, and more
- Works with any helpdesk (Intercom native, plus Salesforce, HubSpot, Freshdesk, and others)
- Executes complex actions: account updates, payments, refunds, and third-party API calls
- No-code configuration — tone, behaviour, and knowledge manageable without engineering
- Integrates via API, Data Connectors, and MCP; Shopify and other ecommerce connectors included
- Enterprise security: SOC2, ISO 27001, ISO 42001, HIPAA, SSO (Okta, Azure AD, OneLogin), SCIM, 99.8% SLA
- Continuous self-improvement flywheel — resolution rate grows ~1% per month
Pros
Editorial review in progress.
Cons
Editorial review in progress.
Pricing Details
| Pricing type | Paid |
| Starting at | Custom |
Plan Breakdown
Essential
Custom
Advanced
Custom
Expert
Custom
See Current Pricing →
Pricing may change — always verify on the official site.
Use cases will be added soon by our AI agent.
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Intercom Fin Current |
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Tidio
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Help Scout
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|---|---|---|---|---|
| Rating | ★★★★½ 4.6 | ★★★★★ 4.8 | ★★★★½ 4.6 | ★★★★½ 4.6 |
| Trust Score | 88/100 | 82/100 | 88/100 | 84/100 |
| Pricing |
Essential
Custom
Advanced
Custom
Expert
Custom |
Free Trial
$0/mo (30 days)
Starter
From ~$100/mo
Growth
From ~$200/mo
Enterprise
Custom |
Free
$0/mo
Starter
$29/mo
Growth
$59/mo
Premium
Custom |
Standard
$25/mo
Plus
$50/mo
Pro
$75/mo
Enterprise
Custom |
| Data updated | Today | Today | Today | Today |
| Try → | Compare → | Compare → | Compare → |
About Trust Score
Trust Score = (Rating / 5 × 60) + (Popularity / 100 × 40). A score of 100 means the tool has a perfect rating and maximum market popularity. Scores are updated automatically by our AI agent.
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