Gorgias
AI-powered helpdesk and conversational agent built specifically for ecommerce brands, combining support automation with sales engagement in one platform.
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⚡ At a glance
Best for: Mid-market to enterprise ecommerce brands on Shopify or BigCommerce that need AI-assisted customer support at scale
✓ Deep native Shopify integration surfaces order context without leaving the ticket
✗ No meaningful free plan — only a trial; teams must pay from day one to use the product seriously
An honest editorial snapshot from this tool's profile — not a paid placement.
Gorgias is an ecommerce-focused customer support platform that unifies a multi-channel helpdesk with an AI Agent capable of resolving ~60% of tickets automatically. It integrates natively with Shopify, BigCommerce, and Magento, giving support teams live order data and customer context directly inside conversations. Beyond reactive support, Gorgias pitches proactive shopping assistance and revenue attribution, positioning CX as a revenue driver rather than a cost center.
Best for: Mid-market to enterprise ecommerce brands on Shopify or BigCommerce that need AI-assisted customer support at scale
Key Features
- AI Support Agent resolving ~60% of tickets automatically
- Shopping Assistant for proactive pre-sale engagement and upsells
- Omnichannel inbox: email, chat, SMS, WhatsApp, Instagram, Facebook
- Native Shopify integration with live order and customer data
- In-conversation actions: cancel orders, apply discounts, upsell
- 300+ integrations including Recharge, Klaviyo, Yotpo, Loop Returns
- Revenue attribution reporting
- AI coaching with real-time agent tips
- Automated ticket routing and team collaboration tools
- Voice and SMS support channels
How to use Gorgias
▶️ Video review by YouTube Tutorial (Third-Party)✓ Verified Reviewer
Pros
- Deep native Shopify integration surfaces order context without leaving the ticket
- AI Agent is ecommerce-specific, pre-trained on 1B+ conversations with Shopify data awareness
- Unified platform means AI and human agents share context seamlessly — no bolt-on AI fragmentation
- Revenue attribution reporting ties support activity directly to sales impact
- Strong ecosystem of 300+ ecommerce-relevant integrations out of the box
Cons
- No meaningful free plan — only a trial; teams must pay from day one to use the product seriously
- Pricing scales by ticket volume, which can become expensive fast for high-traffic stores
- AI Agent and advanced automation features are gated behind higher-tier plans, making entry-level plans feel limited
- Heavily Shopify-centric; brands on Magento, WooCommerce, or headless stacks get a notably weaker integration experience
- Pricing tiers and AI usage limits are not fully transparent on the public pricing page — requires a demo to understand true costs at scale
- Smaller brands or those outside ecommerce will find the platform over-engineered and over-priced relative to alternatives
Pricing Details
| Pricing type | Paid |
| Starting at | $10/mo (Starter) |
Gorgias Pricing
Gorgias pricing — 5 plans: Starter ($40/month (billed monthly)) · Basic ($77/month billed annually ($924/yr; $90/mo if billed monthly)) · Pro ($471/month billed annually ($5,652/yr; $550/mo if billed monthly)) · Advanced ($1,227/month billed annually ($14,724/yr; $1,430/mo if billed monthly)) · Enterprise (Custom pricing — talk to sales). Compare monthly and yearly costs below.
Starter
$40/month (billed monthly)
$40/month (billed monthly)
- ✓ 50 tickets/month, 30 automated AI interactions
- ✓ Helpdesk: $10/mo + AI Agent: $30/mo
- ✓ For smaller brands just getting started on one platform
- ✓ Monthly billing only, cancel anytime
Basic
$77/month billed annually ($924/yr; $90/mo if billed monthly)
$77/month billed annually ($924/yr; $90/mo if billed monthly)
- ✓ 300 tickets/month, 30 automated AI interactions
- ✓ Helpdesk: $50/mo + AI Agent: $27/mo (then $1.50 per extra automated interaction)
- ✓ For growing brands whose support volume is outpacing their team
- ✓ No credit card required for free trial
Pro
$471/month billed annually ($5,652/yr; $550/mo if billed monthly)
$471/month billed annually ($5,652/yr; $550/mo if billed monthly)
- ✓ 2,000 tickets/month, 190 automated AI interactions
- ✓ Helpdesk: $300/mo + AI Agent: $171/mo (then $1.50 per extra automated interaction)
- ✓ For scaling brands that let AI resolve and sell, with revenue analytics
- ✓ Most popular plan, used by 12,400+ brands
Advanced
$1,227/month billed annually ($14,724/yr; $1,430/mo if billed monthly)
$1,227/month billed annually ($14,724/yr; $1,430/mo if billed monthly)
- ✓ 5,000 tickets/month, 530 automated AI interactions
- ✓ Helpdesk: $750/mo + AI Agent: $477/mo (then $1.50 per extra automated interaction)
- ✓ For high-volume brands: peak-ready automation, dedicated support
- ✓ Talk to sales to get started
Enterprise
Custom pricing — talk to sales
Custom pricing — talk to sales
- ✓ For teams over 5,000 conversations/month with complex security, compliance or integration needs
- ✓ SSO (SAML), audit logs, SCIM provisioning
- ✓ Unlimited Help Centers, API at 4 requests/second
- ✓ Custom DPA or MSA, plus security review support
- ✓ Dedicated CSM and solutions architect
- ✓ Proactive knowledge-gap detection
See Current Pricing →
Pricing may change — always verify on the official site.
- Automating high-volume post-purchase support (order status, returns, cancellations) for Shopify brands
- Proactively engaging high-intent shoppers on product pages to increase conversion and AOV
- Centralizing customer conversations from email, social, chat, and SMS into one support queue
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| Trust Score | 50/100 | 60/100 | 56/100 | 52/100 |
| Pricing |
Starter
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Pro
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| Data updated | 28 days ago | 28 days ago | 27 days ago | 28 days ago |
| Try → | Compare → | Compare → | Compare → |
About Trust Score
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