Gorgias
AI-powered helpdesk and conversational agent built specifically for ecommerce brands, combining support automation with revenue-driving capabilities.
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Gorgias is an all-in-one customer experience platform for ecommerce, offering a unified inbox across email, chat, SMS, WhatsApp, Instagram, and Facebook alongside an AI Agent trained on over 1 billion conversations. It integrates natively with Shopify and 300+ other apps to give support teams full order context, enabling both automated ticket resolution and proactive sales engagement. Trusted by over 17,000 ecommerce brands, Gorgias positions itself as a revenue tool as much as a support tool, with built-in attribution reporting and upsell capabilities.
Best for: Ecommerce brands on Shopify and other major platforms looking to automate customer support and turn conversations into revenue
Key Features
- AI Agent trained on 1B+ ecommerce conversations
- Unified omnichannel inbox (email, chat, SMS, WhatsApp, Instagram, Facebook)
- Native Shopify integration with live order and customer data
- Shopping Assistant for proactive pre-sale engagement
- In-conversation actions (cancel, discount, upsell)
- 300+ app integrations (Recharge, Klaviyo, Yotpo, Loop Returns)
- Revenue attribution reporting
- AI coaching and real-time agent tips
- Automated escalation to human agents with full context
- Voice and SMS support channels
Pros
- Deep native Shopify integration gives agents full store context without tab-switching
- AI Agent resolves ~60% of tickets automatically, reducing support workload significantly
- Revenue attribution ties support activity directly to sales, justifying ROI clearly
- Truly unified AI + helpdesk platform rather than a bolted-on AI layer
Cons
- Pricing scales with ticket volume, which can get expensive fast for high-traffic stores
- Primarily optimized for Shopify; BigCommerce, Magento, and WooCommerce integrations are less polished
- AI Agent quality heavily depends on the quality of your knowledge base and SOPs — setup requires real investment
- No meaningful free tier; entry-level plan has limited automation and ticket caps
- Voice channel is relatively new and less mature than core chat/email features
Pricing Details
| Pricing type | Paid |
| Starting at | $10/mo |
Plan Breakdown
Starter
$10/mo
Basic
$60/mo
Pro
$360/mo
Advanced
$900/mo
Enterprise
Custom
See Current Pricing →
Pricing may change — always verify on the official site.
- Automating repetitive post-purchase inquiries (order status, returns, cancellations)
- Proactive pre-sale product recommendations to convert browsing shoppers
- Centralizing multi-channel customer support for ecommerce teams
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| Rating | ★★★★☆ 4.2 | ★★★★½ 4.4 | ★★★★☆ 4.1 | ★★★★☆ 4.1 |
| Trust Score | 82/100 | 84/100 | 70/100 | 74/100 |
| Pricing |
Starter
$10/mo
Basic
$60/mo
Pro
$360/mo
Advanced
$900/mo |
Essential
$29/mo + $0.99/resolution
Advanced
$85/mo + $0.99/resolution
Expert
$132/mo + $0.99/resolution
Enterprise
Custom |
Free Trial
$0/mo (30 days)
Lite
$100/mo
Advanced
$200/mo
Enterprise
Custom |
Free
$0/mo
Pro
$25/mo
Unlimited
$95/mo |
| Data updated | 2 days ago | 2 days ago | 2 days ago | 2 days ago |
| Try → | Compare → | Compare → | Compare → |
About Trust Score
Trust Score = (Rating / 5 × 60) + (Popularity / 100 × 40). A score of 100 means the tool has a perfect rating and maximum market popularity. Scores are updated automatically by our AI agent.
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