Crisp
✓ VerifiedCrisp is an AI-first customer support platform combining a shared inbox, AI agents, knowledge base, and CRM in one suite for businesses of all sizes.
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✓ Free plan available
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⚡ At a glance
Best for: Small to mid-sized businesses wanting an affordable, all-in-one customer support and AI chat platform
✓ Generous feature breadth for the price — inbox, CRM, AI, campaigns, and knowledge base in one plan
✗ Free plan is very limited in practice — meaningful AI and automation features require a paid tier
An honest editorial snapshot from this tool's profile — not a paid placement.
Crisp offers an all-in-one customer support platform featuring omnichannel messaging, an AI agent builder (Hugo), shared inbox, CRM, and knowledge base. It lets teams automate up to 50% of inquiries using no-code AI workflows trained on existing content. Crisp targets customer support, sales, and marketing teams looking for a unified, moderately priced alternative to enterprise tools like Intercom or Zendesk.
Best for: Small to mid-sized businesses wanting an affordable, all-in-one customer support and AI chat platform
Key Features
- Omnichannel shared inbox (chat, email, WhatsApp, Messenger, Instagram, and more)
- No-code AI agent builder with workflow templates
- Knowledge base and help center creation
- Built-in support CRM with contact history
- AI-powered smart replies, auto-summaries, and writing tools
- Campaign and email marketing tools
- Support analytics and team performance tracking
- Chat widget for web, iOS, Android, and React Native
- Ticketing system and status page
How to use Crisp
▶️ Video review by YouTube Tutorial (Third-Party)✓ Verified Reviewer
Pros
- Generous feature breadth for the price — inbox, CRM, AI, campaigns, and knowledge base in one plan
- No-code AI agent builder lowers the barrier for non-technical teams
- 14-day free trial with access to all features, no credit card required
- Flat pricing model makes costs predictable as teams scale
Cons
- Free plan is very limited in practice — meaningful AI and automation features require a paid tier
- AI agent quality and accuracy heavily depend on how well you train it; out-of-the-box results can be inconsistent
- Reporting and analytics are basic compared to dedicated tools like Zendesk or Intercom
- Pricing tiers and exact feature caps are not clearly broken down on the public page, making comparison difficult
- Smaller ecosystem of integrations versus enterprise competitors; some niche CRM or e-commerce connectors are missing
Pricing Details
| Pricing type | Freemium |
| Starting at | Free (trial); paid plans from ~$25/mo |
| Free plan | ✅ Available |
Crisp Pricing
Crisp pricing — 5 plans: Free ($0/mo forever) · Mini ($45/month per workspace) · Essentials ($95/month per workspace) · Plus ($295/month per workspace) · Enterprise (Custom pricing — ask for a demo). Compare monthly and yearly costs below.
Free
$0/mo forever
$0/mo forever
- ✓ Website chat widget
- ✓ 2 seats included
- ✓ Shared inbox, mobile apps, chat SDKs
- ✓ Contact form, e-commerce integrations, push notifications
- ✓ No AI credits included
Mini
$45/month per workspace
$45/month per workspace
- ✓ All Free features, plus:
- ✓ 4 seats included, $5 included AI credits
- ✓ Shared email inbox
- ✓ Shortcuts, chat triggers, private notes
- ✓ Custom email domain, unlimited data retention, internal search
Essentials
$95/month per workspace
$95/month per workspace
- ✓ All Mini features, plus:
- ✓ 10 seats included, $25 included AI credits
- ✓ Customer data management, omnichannel inbox
- ✓ Workflow automation builder, omnichannel AI chatbot
- ✓ Knowledge base, analytics, routing rules & assignment
Plus
$295/month per workspace
$295/month per workspace
- ✓ All Essentials features, plus:
- ✓ 20+ seats (and more), $75 included AI credits
- ✓ AI-First Support Suite, unlimited task automations
- ✓ Ticketing system, 100+ integrations
- ✓ White labelling, enhanced rate limits, advanced analytics
Enterprise
Custom pricing — ask for a demo
Custom pricing — ask for a demo
- ✓ Dedicated onboarding & personalized SLA
- ✓ Enhanced rate limits & custom features
- ✓ Unique pricing tailored to scale
- ✓ Team training included
See Current Pricing →
Pricing may change — always verify on the official site.
- Automating first-line customer support with an AI agent trained on your documentation
- Centralizing multi-channel support conversations in a shared team inbox
- Running in-app and email marketing campaigns alongside support from one platform
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Alternatives to Crisp
See how Crisp compares side-by-side with similar tools
Crisp Current |
Pipedrive
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Chatbase
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PDF.ai
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|---|---|---|---|---|
| Rating | ★★★½☆ 3.4 | ★★★★½ 4.4 | ★★★★½ 4.3 | ★★★★☆ 4.2 |
| Trust Score | 58/100 | 88/100 | 86/100 | 84/100 |
| Pricing |
Free
$0/mo forever
Mini
$45/mo per workspace
Essentials
$95/mo per workspace
Plus
$295/mo per workspa… |
Lite
$19
Growth
$34
Premium
$64
Ultimate
$89 |
Free
$0/mo
Hobby
$40/mo
Standard
$150/mo
Pro
$500/mo |
Hobby
$0/mo forever
Pro
$17/mo
Ultimate
$27/user/mo
Enterprise
$37/user/mo |
| Data updated | 1 month ago | Not yet | Not yet | Not yet |
| Try → | Compare → | Compare → | Compare → |
About Trust Score
Trust Score (0–100) is the average of five quality criteria — Value for money, Free plan, Ease of use, Features, and Transparency — scored on a strict scale. Popularity, brand size, and affiliate commissions never affect it. Tools marked "Editorial estimate" are not yet hands-on tested. How Trust Score works →
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