Tidio
AI-powered customer service platform combining a live chat, help desk, and Lyro AI agent to automate and streamline support for SMBs.
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Tidio is a customer service suite built around Lyro, its conversational AI agent that claims up to 67% conversation resolution without human involvement. It combines live chat, a shared help desk, and no-code automation flows in one platform, with integrations for e-commerce and SaaS tools. Tidio targets small and mid-sized businesses that want to automate repetitive support tasks while keeping a human escalation path available.
Best for: SMBs and e-commerce stores wanting to automate customer support with AI while retaining live-chat capability
Key Features
- Lyro AI Agent for automated conversation handling
- Live Chat with real-time visitor monitoring
- Shared Help Desk / ticketing system
- No-code automation Flows (chatbot builder)
- Multi-channel support (website, email, social)
- REST API, webhooks, MCP, and JS action integrations
- CSAT tracking and AI performance analytics
- Native Shopify, WordPress, and e-commerce integrations
Pros
- Lyro AI agent is easy to deploy without technical knowledge and trains on your own data sources
- All-in-one platform (live chat + help desk + AI + flows) reduces the need for multiple tools
- Resolution Rate Guarantee — refund if Lyro doesn't achieve at least 50% resolution rate
- Strong e-commerce integrations (Shopify, WooCommerce) with out-of-the-box templates
Cons
- Lyro AI conversation quota is limited on lower plans, making costs rise quickly for high-traffic businesses
- Free plan is very restrictive (limited Lyro conversations and operators), barely sufficient for real business use
- Reporting and analytics are relatively basic compared to enterprise-grade platforms like Zendesk or Intercom
- Advanced customization (custom AI guidance, deep integrations) requires hiring Tidio's professional services, adding cost
- No voice or phone support channel — purely text/chat based, which may be a gap for some industries
Pricing Details
| Pricing type | Freemium |
| Starting at | Free |
| Free plan | ✅ Available |
Plan Breakdown
Free
$0/mo
Starter
$29/mo
Growth
$59/mo
Plus
$749/mo
Premium
Custom
See Current Pricing →
Pricing may change — always verify on the official site.
- Automating first-line customer support for e-commerce stores to handle order, refund, and FAQ queries
- Capturing and qualifying leads proactively via live chat when agents are offline
- Reducing support ticket volume for SaaS companies with AI-driven self-service resolution
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Alternatives to Tidio
See how Tidio compares side-by-side with similar tools
Tidio Current |
Intercom Fin
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Gorgias
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Freshdesk AI
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|---|---|---|---|---|
| Rating | ★★★★☆ 4.1 | ★★★★½ 4.4 | ★★★★☆ 4.2 | ★★★★☆ 4.1 |
| Trust Score | 78/100 | 84/100 | 82/100 | 80/100 |
| Pricing |
Free
$0/mo
Starter
$29/mo
Growth
$59/mo
Plus
$749/mo |
Essential
$29/mo + $0.99/resolution
Advanced
$85/mo + $0.99/resolution
Expert
$132/mo + $0.99/resolution
Enterprise
Custom |
Starter
$10/mo
Basic
$60/mo
Pro
$360/mo
Advanced
$900/mo |
Free
$0/mo
Growth
$15/agent/mo
Pro
$49/agent/mo
Enterprise
$79/agent/mo |
| Data updated | 2 days ago | 2 days ago | 2 days ago | 2 days ago |
| Try → | Compare → | Compare → | Compare → |
About Trust Score
Trust Score = (Rating / 5 × 60) + (Popularity / 100 × 40). A score of 100 means the tool has a perfect rating and maximum market popularity. Scores are updated automatically by our AI agent.
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