Tidio
✓ VerifiedTidio is an AI-powered customer service platform combining a live chat help desk with Lyro AI Agent to automate and streamline customer support for SMBs.
Try Tidio →
✓ Free plan available
⭐ Stand out with a Featured Listing
Contact us to upgrade →
Get priority placement, a Featured badge, and a highlighted card across the entire directory.
⚡ At a glance
Best for: Small to mid-sized e-commerce businesses and SaaS teams needing AI-assisted customer support with live chat
✓ Lyro AI Agent is genuinely easy to set up without technical knowledge
✗ Pricing transparency is poor — Lyro AI conversations are metered separately from the base plan, making total cost hard to predict
An honest editorial snapshot from this tool's profile — not a paid placement.
Tidio offers a unified customer service suite built around Lyro, its conversational AI agent, alongside live chat, a help desk ticketing system, and automation flows. It targets e-commerce and SMB teams looking to automate repetitive support queries while keeping a human fallback. The platform claims a 67% AI resolution rate and integrates with major e-commerce and CRM tools.
Best for: Small to mid-sized e-commerce businesses and SaaS teams needing AI-assisted customer support with live chat
Key Features
- Lyro AI Agent for automated conversational support
- Live chat with real-time visitor monitoring
- Help desk and ticketing system
- Automation flows (Flows builder)
- Multi-channel support (email, chat, social)
- REST API, webhooks, and MCP integrations
- CSAT tracking and AI performance analytics
- Shopify, WordPress, and CRM integrations
How to use Tidio
▶️ Video review by YouTube Tutorial (Third-Party)✓ Verified Reviewer
Pros
- Lyro AI Agent is genuinely easy to set up without technical knowledge
- Strong e-commerce integrations (especially Shopify)
- Clean, intuitive UI with a low learning curve for basic use
- Claims an industry-leading 67% AI resolution rate with a money-back guarantee if 50% isn't reached
Cons
- Pricing transparency is poor — Lyro AI conversations are metered separately from the base plan, making total cost hard to predict
- Free plan is very limited: only 50 Lyro AI conversations/month and basic features, barely enough to evaluate properly
- Costs escalate quickly at scale; high-volume businesses report bills far exceeding initial estimates
- AI customization depth is limited compared to enterprise-grade tools like Intercom or Zendesk AI
- No publicly listed pricing for higher tiers and 'Premium' plan requires contacting sales, which is a dark pattern
Pricing Details
| Pricing type | Freemium |
| Starting at | Free |
| Free plan | ✅ Available |
Tidio Pricing
Tidio pricing — 5 plans: Free ($0/mo) · Starter (From $24.17/month (billed annually)) · Growth (From $49.17/month (billed annually)) · Plus (From $749/month (contact sales)) · Premium (Custom pricing — contact sales). Compare monthly and yearly costs below.
Free
$0/mo
$0/mo
- ✓ 50 billable conversations/month
- ✓ 50 Lyro AI conversations (one-time)
- ✓ 100 visitors reached via Flows
- ✓ Live chat & ticketing, basic analytics
- ✓ Up to 10 seats
Starter
From $24.17/month (billed annually)
From $24.17/month (billed annually)
- ✓ 100 billable conversations/month
- ✓ 50 Lyro AI Agent conversations (one-off)
- ✓ 100 Flows visitors reached
- ✓ Live chat & ticketing, live visitors list
- ✓ Operating hours, basic analytics, live chat channels
Growth
From $49.17/month (billed annually)
From $49.17/month (billed annually)
- ✓ From 250 billable conversations/month
- ✓ Everything in Starter, plus:
- ✓ Advanced analytics, user permissions
- ✓ Automatic chat assignment & reply
- ✓ Live typing preview, viewed pages history, macros
Plus
From $749/month (contact sales)
From $749/month (contact sales)
- ✓ Custom billable conversations & seats
- ✓ Everything in Growth, plus:
- ✓ Departments, multiproject, custom branding
- ✓ Ticketing automations, OpenAPI
- ✓ Dedicated Success Manager, larger attachments
Premium
Custom pricing — contact sales
Custom pricing — contact sales
- ✓ Everything in Plus, plus:
- ✓ From 3,000 Lyro AI conversations, guaranteed 50% AI resolution rate
- ✓ Pay-per-resolution billing, Mobile SDK
- ✓ AI insights & CSAT, Advanced Copilot, super admin role
- ✓ SSO, Slack support, dedicated services team & compliance
See Current Pricing →
Pricing may change — always verify on the official site.
- Automating repetitive customer support queries for e-commerce stores
- Replacing or augmenting a small support team with AI to handle off-hours inquiries
- Lead capture and proactive chat for SaaS or service businesses
Be the first to review Tidio
Share your honest experience and help others make better decisions. Your review will be verified and published for free.
Write a Review
Your email will be verified before publishing. No fake reviews, ever. By submitting you agree to our Review Guidelines.
Alternatives to Tidio
See how Tidio compares side-by-side with similar tools
Tidio Current |
Chatbase
|
PDF.ai
|
Customgpt
| |
|---|---|---|---|---|
| Rating | ★★★½☆ 3.4 | ★★★★½ 4.3 | ★★★★☆ 4.2 | ★★★★☆ 4.1 |
| Trust Score | 58/100 | 86/100 | 84/100 | 82/100 |
| Pricing |
Free
$0/mo
Starter
From $24.17/mo
Growth
From $49.17/mo
Plus
From $749/mo |
Free
$0/mo
Hobby
$40/mo
Standard
$150/mo
Pro
$500/mo |
Hobby
$0/mo forever
Pro
$17/mo
Ultimate
$27/user/mo
Enterprise
$37/user/mo |
Standard
$99/mo
Premium
$499/mo
Enterprise
Custom |
| Data updated | 1 month ago | Not yet | Not yet | 1 month ago |
| Try → | Compare → | Compare → | Compare → |
About Trust Score
Trust Score (0–100) is the average of five quality criteria — Value for money, Free plan, Ease of use, Features, and Transparency — scored on a strict scale. Popularity, brand size, and affiliate commissions never affect it. Tools marked "Editorial estimate" are not yet hands-on tested. How Trust Score works →
🛡️ We don't sell rankings. Reviews are real user opinions, verified by email. Trust Scores are calculated independently from any paid placement. How we keep reviews honest →
Affiliate disclosure: Some links on this page are affiliate links. We may earn a small commission if you sign up — at no extra cost to you.
