Chorus.ai
Chorus.ai (now ZoomInfo Chorus) is a conversation intelligence platform that records, transcribes, and analyzes sales calls, meetings, and emails to help revenue teams improve performance and forecast more accurately.
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⚡ At a glance
Best for: Mid-market and enterprise B2B sales teams looking to analyze conversations, coach reps, and improve forecasting accuracy
✓ Deep coaching workflow: call snippets, scorecards, and hierarchical team permissions make enablement practical
✗ No free plan or meaningful free trial — enterprise-only pricing with no self-serve option
An honest editorial snapshot from this tool's profile — not a paid placement.
ZoomInfo Chorus captures and analyzes every customer interaction — calls, video meetings, and emails — using proprietary machine-learning to surface deal insights, coaching opportunities, and competitive intelligence. It integrates with CRMs and video conferencing tools to automatically sync activity data and give sales managers visibility into rep behavior, deal health, and buyer sentiment. As part of the broader ZoomInfo GTM platform, Chorus also connects conversation data with ZoomInfo's contact and company intelligence for richer outreach context.
Best for: Mid-market and enterprise B2B sales teams looking to analyze conversations, coach reps, and improve forecasting accuracy
Key Features
- Automatic call and meeting recording & transcription
- AI-driven conversation analysis (talk ratios, filler words, sentiment)
- Deal intelligence and CRM auto-sync
- Sales coaching and scorecard tools
- Snippet sharing across teams (sales, marketing, product)
- Competitive and market intelligence from call data
- Integration with Zoom, Salesforce, and other GTM tools
- Connected intelligence via ZoomInfo contact/company data
How to use Chorus.ai
Pros
- Deep coaching workflow: call snippets, scorecards, and hierarchical team permissions make enablement practical
- Strong CRM sync — automatically captures contacts and communications, reducing manual data entry
- Seamless Zoom integration means low friction for reps to adopt
- Backed by 14 technology patents with a mature ML foundation for conversation analysis
Cons
- No free plan or meaningful free trial — enterprise-only pricing with no self-serve option
- Pricing is completely opaque; no published rates require a sales call to even get a quote
- Bundled into ZoomInfo's platform, making it harder (and potentially more expensive) to use as a standalone tool
- Faces stiff competition from Gong, which is widely considered more feature-rich and polished in the conversation intelligence category
- Users report the interface can feel clunky and navigation is not always intuitive, especially for new admins
Pricing Details
| Pricing type | Paid |
| Starting at | Custom (contact sales) |
Chorus.ai Pricing
Chorus.ai pricing — 1 plans: ZoomInfo Chorus (Custom pricing — request a demo (no public self-serve pricing)). Compare monthly and yearly costs below.
ZoomInfo Chorus
Custom pricing — request a demo (no public self-serve pricing)
Custom pricing — request a demo (no public self-serve pricing)
- ✓ Sales call analysis - instantly access transcriptions and insights
- ✓ Capture and analyze customer calls, meetings, and emails
- ✓ Onboarding and sales enablement - identify winning behaviors
- ✓ Deal intelligence & relationship management - automatic CRM sync
- ✓ Market intelligence - discover why you win or lose deals
- ✓ Connected intelligence with ZoomInfo contact and company data
- ✓ Call coaching and scorecarding features
See Current Pricing →
Pricing may change — always verify on the official site.
- Sales call coaching and new hire onboarding using recorded call libraries
- Deal health monitoring and CRM data enrichment to improve forecasting
- Capturing voice-of-customer insights to inform product, marketing, and competitive strategy
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Chorus.ai Current |
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| Rating | ★★★☆☆ 3.2 | ★★★½☆ 3.6 | ★★★½☆ 3.6 | ★★★½☆ 3.6 |
| Trust Score | 53/100 | 52/100 | 62/100 | 58/100 |
| Pricing |
ZoomInfo Chorus
Custom |
Free
$0/mo
Launch
From $185/mo
Growth
From $495/mo
Enterprise
Custom |
Pay-as-you-go (usage-based)
$7 per 100 contacte…
Agency Panel (Add-on)
Custom |
Growth
$47/mo
Hypergrowth
$97/mo
Light Speed
$358/mo
Enterprise
Custom |
| Data updated | 29 days ago | 29 days ago | 29 days ago | 29 days ago |
| Try → | Compare → | Compare → | Compare → |
About Trust Score
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